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HOW IT WORKS
Use AI-powered routing to seamlessly direct calls to the correct department or individual.
Customized routing rules are developed to suit your business structure.
Adapt to fluctuating call volumes without sacrificing service quality.
WHY CHOOSE US?
Hybrid AI + Live Agent Solution – The Best of Both Worlds
Why choose between AI or live agents when you can have both?
Ignite Media Solutions combines AI-driven IVR with near-onshore live agents to create the perfect hybrid call routing solution. AI handles simple inquiries instantly, while complex, high-value sales calls are immediately routed to expert agents.
This approach optimizes media spend, reduces hold times, increases conversions, and lowers costs per engagement.
It’s about strategic efficiency—ensuring every call reaches the right place at the right time.
Let’s chat about making your call center smarter and more profitable.
Stop Sales Agents from Wasting Time
Are your high-value sales agents wasting time answering simple questions like “Where is my order?” instead of closing deals?
Ignite’s Smart Routing Platform ensures that only true sales calls reach your sales team, while AI-driven IVR and dedicated live agents handle non-sales inquiries.
This means more time spent selling, lower operational costs, and happier customers—all while improving efficiency.
100% Answer Rate
Missed calls mean missed revenue, but with Ignite’s 100% answer rate guarantee, you’ll never lose a sale due to long hold times or abandoned calls.
Our intelligent call routing network spans multiple centers, ensuring there’s always an available agent to handle inbound calls—no more busy signals, no more dropped calls, just seamless customer connections.
Every call is an opportunity.
Real-Time Campaign Optimization – Drive Costs Down, Conversions Up
Don’t just run campaigns—optimize them in real-time. Ignite’s smart call routing platform continuously refines strategies as campaigns run, ensuring the most cost-effective and high-performing outcomes.
Our system automatically adjusts routing, optimizes media spending, and refines call handling to drive down costs per engagement while maximizing conversions.
It’s like having a 24/7 conversion optimizer built into your call strategy.
Lower Hold Times – A Better Experience, Every Time
No one likes waiting on hold; long wait times can cost you customers. Ignite’s intelligent call routing ensures callers get the help they need fast—whether it’s an AI assistant handling simple inquiries or an onshore live agent managing high-value sales.
Lower hold times lead to higher customer satisfaction, more conversions, and a smoother call experience.
Don’t let slow response times hurt your business—let’s optimize your customer interactions today.
Plug n Play
Streamline your call routing with Ignite's plug-and-play system.
Our AI technology ensures seamless real-time data transfers without IT integration, guaranteeing high close rates for your sales leads.
Experience the ease of quick quality transfers with Ignite and achieve faster ROI growth.