CALL MONITORING For Contact Centers Monitor agent performance, streamline coaching, and ensure every call reflects your brand’s commitment to excellence.

Analyze calls in near real-time for AI-based actionable insights.

Track key metrics like resolution time, sentiment trends, and compliance adherence.

Leverage a hybrid AI-human approach for nuanced insights, consistency, and accuracy.

Inconsistent  Quality: Ensure every customer interaction meets your standards, no matter the team size.

Customer  Insight Gaps: Stop relying on your customer for feedback by mining preferences directly from calls.

Compliance  Risks: Stay ahead of regulatory requirements with comprehensive tracking and reporting.

Streamlined Training: Realize new agent understanding and compliance before any issues arise